Servers: Online Guarantee

1. 99.9% Uptime Guarantee

(1.) Coverage
This 99.9% uptime guarantee applies to any Cheetah Solutions LLC client in good financial standing with Cheetah Solutions LLC at the time of a service outage.

(2.) Service Level
Cheetah Solutions LLC endeavors to have the content of your web site available for http access by any party in the world 99.9% of the time.

(3.) Credits
In the event that your web site is not available for more than 99.9%, Cheetah Solutions LLC will credit the following month's service fee as follows. For any shared hosting client, such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.

 

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time. You must request credit by sending an electronic mail message using this email address HERE.  For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, and such other customer identification requested by Cheetah Solutions LLC. Credits will usually be applied within sixty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

(4.) Restrictions
Credits shall not be provided to you in the event that you have any outage resulting from (1.) scheduled maintenance as posted from time to time at Cheetah Solutions LLC, (2.) your behavior or the performance or failure of your equipment, facilities or applications, or (3.) circumstances beyond Cheetah Solutions LLC's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or (4.) a client breaking any item in Cheetah Solutions LLC's "terms of conditions and acceptable use policy" causing a machine to fail as a result.